Refund policy
Order Cancellations
Once an order has been placed, it cannot be cancelled or modified, as orders are sent into processing shortly after they are submitted.
By completing your purchase, you acknowledge that your order may begin processing immediately and that we are therefore unable to guarantee or accept cancellation requests after the order has been placed.
Please review your order carefully, including your shipping address, product selection, quantity, and other details before completing checkout.
This cancellation policy applies unless applicable consumer protection law gives you a legal right to cancel your order.
Returns
Return eligibility depends on the items in your order.
If you would like to request a return, you must contact us before sending anything back. Once your return request is reviewed and accepted, we will provide you with the appropriate return address and return instructions.
Please do not send your order back without contacting us first, as returns sent to an unauthorized address may not be accepted or processed.
Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags, and in their original packaging where applicable.
Unless otherwise required by applicable law, customers are responsible for all return shipping costs. Original shipping charges are not refundable unless required by applicable law.
We may reduce or refuse a refund if an item has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product.
How to Start a Return
To request a return, please contact us at pawlidaysofficial@gmail.com.
If your return is accepted, we will provide you with the return address and any relevant return instructions.
Do not return an item before receiving return instructions from us.
You are responsible for the cost of shipping the returned item to the return address provided by us, unless applicable law requires otherwise.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee that returned packages that are lost in transit will be received.
Damages, Defects, and Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at pawlidaysofficial@gmail.com and include your order information and, where possible, photos or videos showing the issue.
We will review the issue and work with you toward an appropriate resolution.
Orders Without a Main Product
Certain products, services, upgrades, gifts, priority options, add-ons, or similar items offered on our store are intended to be purchased together with a qualifying main product.
If an order is placed without a qualifying main product and contains only an ancillary item such as a Priority option, Gift, add-on, or similar non-main item, we will not separately ship a physical package solely for that ancillary item.
Instead, an electronic sticker (βe-stickerβ) may be sent to the email address used when placing the order.
This policy is in place to prevent misuse or orders containing only ancillary items that are not intended to be purchased independently.
Adding an ancillary item to an order does not automatically entitle the customer to receive a physical main product that was not purchased.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return due to their nature, condition, or the terms displayed on the relevant product page at the time of purchase.
Please contact us at pawlidaysofficial@gmail.com if you are unsure whether your item is eligible for return.
Any statutory rights you may have under applicable consumer protection law remain unaffected.
Exchanges
If you would like to request an exchange, please contact us before returning your item.
Exchange availability depends on the product, stock availability, and the circumstances of your order.
Customers are responsible for applicable return shipping costs unless otherwise required by law.
European Union Returns and Cancellations
If you are a consumer in the European Union and purchase goods online, you may have a legal right to cancel your order within 14 days after the day you receive your goods, without providing a reason, unless an exemption applies.
This statutory right may apply even where our general policy states that orders cannot be cancelled once placed.
After notifying us that you wish to exercise an applicable legal cancellation right, you must return the eligible goods within 14 days.
Please contact us before returning the goods so that we can provide you with the appropriate return address.
Unless applicable law requires otherwise, you are responsible for the direct cost of returning the goods.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund additional amounts paid for express, priority, or premium delivery beyond the cost of standard delivery.
We may withhold the refund until we receive the goods back or until you provide evidence that you have returned them, where permitted by law.
United Kingdom Returns and Cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have a legal right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
This statutory right may apply even where our general policy states that orders cannot be cancelled once placed.
After informing us that you wish to exercise an applicable legal cancellation right, you must return the eligible goods within 14 days.
Please contact us before returning the goods so that we can provide you with the appropriate return address.
Unless applicable law requires otherwise, you are responsible for the direct cost of returning the goods.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. Additional amounts paid for express, priority, or premium delivery may not be refundable beyond the cost of standard delivery.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method unless otherwise stated or agreed.
Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If a refund has been approved but you have not received it within a reasonable period of time, please contact us at pawlidaysofficial@gmail.com.
This Return and Refund Policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to goods that are defective, damaged, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.
Contact Us
To request a return, obtain a return address, request an exchange, exercise any cancellation right available to you under applicable law, or report a damaged, defective, or incorrect item, please contact us at: